6.6 Marking a card as delivered

If your system is set up for a card delivery stage within the card issuance process that allows you to confirm that the device has been delivered to the applicant, you must mark a card as delivered before it can be activated. The request job remains at the Awaiting Delivery status until you have confirmed that the card has been delivered.

See the Delivering cards section in the Operator's Guide for details.

You can launch the Deliver Card workflow in MyID Desktop from the View Request screen.

For more information about using MyID Desktop and Self-Service App workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To mark a card as delivered:

  1. Search for a request.

    From the Status drop-down list, select Awaiting Delivery.

    See section 6.1, Searching for a request.

    You can also view a request from any form that displays a link to the request.

    For example:

    • Click the entry in the list of requests in the REQUESTS tab of the View Person form.
    • Click the entry in the list of requests in the DEVICE REQUESTS tab of the View Device form.
    • View the screen that appears automatically after you have requested a device.

  2. On the View Request screen, click the Deliver Card option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Deliver Card workflow appears in a MyID Desktop window with the request job already selected.

    See the Delivering cards section in the Operator's Guide.

    Note: You cannot mark a card as delivered if you were the operator who requested the job, or if the card is intended for you.